Driving the Retail Customer Experience
Join John Kennedy as he delivers his latest program on engagement, teamwork, and success in these challenging economic waters. He has instituted this program into many organizations throughout the United States, Canada and the Caribbean, with reports of sales and margin increases from 15-27% in 2011-12. How do they do it? One "game" at a time! As this economy challenges us to do much more with much less, this "system" drives teams to step up and step out to a higher level of commitment, providing the perfect environment to deliver more with less...reduction of labor and increase in margin are two of the many "games" that can be played. From the book of the same name, "The Great Game of Business" creates a culture of measurement and momentum by setting expectations, and then shining a laser-like focus of light on those areas of importance. (You can't expect what you can't inspect).
January 09, 2013
MNLA Member Price:$29.00
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